Terms and Conditions

Last updated: August 21, 2025

INTRODUCTION

CLAW is designed and developed by Eagle AI Labs Ltd, a company incorporated in England and Wales under company number 15789201 (“Eagle AI Labs”, “Company”, “we”, “us”, “our”).

These Terms and Conditions, together with all policies, documents, and addenda available on the platform or website (collectively, the “Terms”), form the entire agreement governing the relationship between Eagle AI Labs and the client (“Client”, “you”, or “your”).

1. DISCLAIMER

THE CLAW PLATFORM, INCLUDING ANY WEBSITE, MOBILE APPLICATION, AND ALL ASSOCIATED SERVICES (COLLECTIVELY, THE “PLATFORM”), IS PROVIDED SOLELY FOR INFORMATIONAL PURPOSES AND DOES NOT CONSTITUTE FINANCIAL, INVESTMENT, TRADING, LEGAL, INSURANCE, OR TAX ADVICE. NOTHING CONTAINED ON OR THROUGH THE PLATFORM SHALL BE CONSTRUED AS A RECOMMENDATION, OFFER, SOLICITATION, OR ENDORSEMENT TO BUY OR SELL ANY SECURITY, CRYPTO ASSET, OR FINANCIAL PRODUCT, NOR AS ADVICE TAILORED TO YOUR INDIVIDUAL CIRCUMSTANCES OR INVESTMENT OBJECTIVES.

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT ANY MARKET UPDATES, PREDICTIVE INSIGHTS, OR ANALYSES PROVIDED—WHETHER BY US OR THROUGH THIRD-PARTY LINKS—ARE NOT INTENDED TO BE, AND SHOULD NOT BE INTERPRETED AS, PERSONAL RECOMMENDATIONS OR PROFESSIONAL FINANCIAL, INVESTMENT, OR TRADING ADVICE. THE INFORMATION AVAILABLE ON OR THROUGH THE PLATFORM MAY BE INCOMPLETE, OUTDATED, OR SUPERSEDED BY MORE CURRENT DEVELOPMENTS, AND IS SUBJECT TO CHANGE WITHOUT NOTICE. YOU RELY ON SUCH INFORMATION AT YOUR OWN RISK.

YOU UNDERSTAND AND ACCEPT THAT INVESTING OR TRADING IN SECURITIES OR CRYPTO ASSETS INVOLVES INHERENT RISKS, AND IT IS YOUR SOLE RESPONSIBILITY TO ASSESS THE SUITABILITY OF ANY ACTION BASED ON YOUR PERSONAL, FINANCIAL, AND LEGAL SITUATION. YOU SHOULD CONSULT WITH A LICENSED FINANCIAL ADVISOR, ATTORNEY, OR TAX PROFESSIONAL BEFORE MAKING ANY INVESTMENT, TRADING, OR LEGAL DECISION.

USE OF THE PLATFORM IMPLIES YOUR FULL ACCEPTANCE OF THIS DISCLAIMER. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE OF THE PLATFORM IMMEDIATELY.

2. PURPOSE AND ACCESS TO THE PLATFORM

2.1 Claw (the “Platform”) is an AI-powered tool developed to aggregate cryptocurrency market data, provide predictive insights, and deliver real-time and historical analysis solely for informational purposes. The Platform is designed to help users stay informed about market trends but does not constitute financial, trading, or investment advice.

2.2 We reserve the right to provide access to the Platform through our official website, mobile application, or any other digital channel, at our sole discretion. The form and functionality of the Platform may vary depending on the medium used.

2.3 Access to the Platform is granted to individual users (“Users”) who subscribe to a paid membership (“Subscription”), which entitles them to receive specified features, updates, and content as outlined in their subscription plan. Continued access is subject to compliance with these Terms.

2.4 While we aim to provide regular updates and maintain timely delivery of information, we do not guarantee that the Platform will always be updated in real time or that the content will be current or accurate at the moment of access. Users acknowledge that market conditions may change rapidly and that the information provided may at times be delayed, incomplete, or outdated.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY LOSSES, DAMAGES, OR CONSEQUENCES OF ANY KIND ARISING FROM YOUR RELIANCE ON ANY ANALYSIS, PREDICTION, OR CONTENT MADE AVAILABLE THROUGH THE PLATFORM, WHETHER SUCH CONTENT IS BEING ACTIVELY UPDATED OR NOT. BY USING THE PLATFORM, YOU FULLY AND IRREVOCABLY RELEASE AND DISCHARGE US FROM ANY AND ALL CLAIMS, LIABILITIES, OR OBLIGATIONS RELATING TO ANY DECISION YOU MAKE OR ACTION YOU TAKE BASED ON THE INFORMATION OR INSIGHTS OBTAINED THROUGH THE PLATFORM.

3. ELIGIBILITY

You must have reached the age of majority in your country of residence and have the legal capacity to enter into a binding contract to use the Services. By using the Services, you confirm that you meet these requirements and that all information you provide is accurate and complete.

4. JURISDICTIONAL RESTRICTIONS

Access to and use of the Services is prohibited for individuals or entities located in, under the control of, or residents of any country or region subject to international sanctions, embargoes, or trade restrictions imposed by the United Nations, the United States Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, or other applicable authorities.

This includes, but is not limited to, individuals or entities located in or connected with North Korea, Iran, Syria, Cuba, Venezuela, and Russia.

By using the Services, you represent and warrant that you are not located in, under the control of, or a resident of any such restricted jurisdiction. Eagle AI Labs reserves the right to restrict, suspend, or terminate access to the Services at its sole discretion to comply with applicable sanctions and legal requirements.

5. ACCEPTABLE USE

You agree not to use the Platform, including the Website, Services, or any related systems, for any unlawful purpose or any purpose prohibited by these Terms. You further agree not to use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of it.

In particular, you agree not to use the Platform to:

• Harass, abuse, defame, threaten, or otherwise violate any legal rights (including rights of privacy and publicity) of others;

• Violate any intellectual property rights of Eagle AI Labs or any third party;

• Upload, distribute, or transmit viruses, malicious code, or any software intended to damage or alter a computer system or data;

• Engage in fraud, deception, or other misleading or unethical conduct;

• Participate in or promote any form of unlawful gambling, sweepstakes, or pyramid schemes;

• Publish, share, or distribute obscene, defamatory, hateful, violent, or discriminatory material, or content that incites such behavior;

• Collect or attempt to collect personally identifiable information about other users without their express consent;

• Reverse-engineer, decompile, modify, or attempt to extract source code from the Platform or its systems;

• Use the Platform to train, feed, or build competing AI models or data analytics systems, unless expressly permitted in writing by Eagle AI Labs;

• Violate any applicable laws, regulations, or third-party rights in connection with your use of the Platform.

6. USER GENERATED CONTENT

The Platform does not support the publication or sharing of user-generated content such as forums, chat features, or public posts. Any user submissions, including feedback or support inquiries, are subject to review and may be used by Eagle AI Labs in accordance with these Terms. Users warrant that any content they provide complies with applicable laws and does not infringe upon the rights of others.

7. SUBSCRIPTION AND MEMBERSHIP TERMS

7.1 Access to the Platform’s content and features is granted exclusively to Users who have purchased a valid subscription (“Subscription”). Subscriptions are offered on a [monthly/quarterly/annual] basis, and the specific subscription plan, pricing, and billing cycle selected by the User will govern the level of access provided.

7.2 All Subscription fees are payable in advance and are non-refundable, unless otherwise stated in writing. We reserve the right to modify our pricing or subscription plans at any time, and such changes will apply upon the User’s next renewal date. Notice of pricing changes may be provided via email or through the Platform.

7.3 Subscriptions are automatically renewed at the end of each billing cycle unless cancelled by the User prior to the renewal date. By subscribing, you authorize us to charge your chosen payment method on a recurring basis for the applicable fees and any associated taxes.

7.4 Users are responsible for maintaining accurate and up-to-date billing and contact information.

7.5 Please refer to Annex B: Refund and Cancellation Policy for detailed terms regarding refunds and subscription cancellations. This policy forms an integral part of these Terms and Conditions.

8. TERM AND TERMINATION

8.1 This Agreement shall become effective upon the date your initial Subscription payment is accepted and processed (“Effective Date”), and will remain in force until terminated in accordance with these Terms. We reserve the right, at our sole discretion and without prior notice, to refuse to open, suspend, or cancel any account or Subscription at any time, particularly if we reasonably believe you have breached these Terms, misused the Platform, or for any other reason we deem appropriate.

8.2 This Agreement continues until terminated as provided herein. You may terminate at any time by providing us with 30 days’ written notice, with termination effective at the end of your current billing period.

8.3 We may terminate this Agreement, suspend your access, or block the Platform immediately and without prior notice if:
(a) You materially breach any provision of these Terms;
(b) You become insolvent, enter bankruptcy proceedings, or are otherwise unable to pay debts as they fall due;
(c) Your actions threaten the security, integrity, or availability of the Platform or our services; or
(d) You violate any acceptable-use or prohibited-conduct provisions.

8.4 Upon expiration or termination:
(a) Your right to use the Platform ceases immediately;
(b) You must immediately pay all outstanding fees for services provided up to the termination date (if any)

(c) Some clauses as mentioned in these terms or any available policies or documents on our platform will survive termination or expiration.

9. PRODUCTS AND SERVICES

The Platform provides a range of products and services, including market data aggregation, analysis tools, and predictive insights based on proprietary algorithms and third-party data sources. These predictive features are intended solely for informational purposes and do not constitute financial, trading, or investment advice. Eagle AI Labs does not guarantee the accuracy, completeness, or reliability of any predictions or forecasts, and users acknowledge that reliance on such information is at their own risk.
The list of data providers and services supporting the Platform includes, but is not limited to, the following (which may be amended or updated at Eagle AI Labs’ sole discretion):

•  CCData / COINDESK – Powers the Latest News section and internal analysis layers.

• LunarCrush – Powers social sentiment and market activity analysis.

• CoinGlass – Powers spot inflow/outflow data, liquidation heatmap, whale movement tracking, and the Hyperliquid Whale Tracker.

• TradingEconomics – Powers the macroeconomic calendar, including CPI releases, Fed speakers, and other major events.

• EODHD – Provides global stock market tracking for indices and equities.

• Apex v3 WebSocket – Powers the Order Book and Coin Screener.

10. MARKET DATA

10.1 You acknowledge and agree that:

(a) We do not advise you on the merits or drawbacks of any specific transaction or its tax, legal, or accounting implications, and we make no representation or warranty as to the accuracy or completeness of any information we provide.

(b) All information is provided as general market commentary or compilation of data and may reflect the personal opinion of the author, not our corporate stance.

(c) This information is not tailored to your personal circumstances, investment objectives, financial position, or risk tolerance, and is not a general or personal recommendation or advice.

10.2 You are fully responsible for determining whether to enter into any transaction, and for executing it, including decisions about timing, amount, and price. If you rely upon the information provided, you confirm that you have independently evaluated its suitability.

WE STRONGLY ADVISE SEEKING INDEPENDENT FINANCIAL, LEGAL, OR TAX ADVICE BEFORE MAKING ANY DECISION ESPECIALLY IF YOU BASE IT ON CONTENT ACCESSED THROUGH THE PLATFORM.

11. ERRORS

11.1 An “Error” means any material mistake or omission—including those caused by third-party sources—in the Platform’s content or services, such as market data, analytics, pricing information, notifications, or reports.

Examples include, but are not limited to:
(a) Misquotes, delays, or inaccuracies in third-party market or pricing data;
(b) Faulty algorithmic output or system-generated predictions;
(c) Incorrect calculations or display of analytics (e.g., trend lines, percentages, dates);
(d) Technical malfunctions causing omission or distortion of data.

In assessing whether an Error has occurred, we will review all relevant information, including market conditions and source reliability.

11.2 When determining whether a situation amounts to an Error, we may take into consideration all information in our possession including, without limitation, information concerning all relevant market conditions and any error in, or lack of clarity of, any information source or announcement. 11.3 If you know or suspect, or are aware of circumstances in which you or we ought reasonably to know or suspect, that an Error has occurred:

(a) you must notify us or we will notify you (as the case may be) as soon as reasonably practicable, which may, for the avoidance of doubt, be after an Error has occurred;

(b) and we will then use reasonable endeavours to investigate whether there has, in fact, been an Error and/or what caused it.

11.4 If we determine an Error has occurred, we may:
(a) Correct the content, analytics, or data, and notify you of the updates;
(b) Temporarily suspend access to affected content until corrected;
(c) Apply adjustments or clarifications to ensure the information is accurate;
(d) Take any additional steps we deem necessary to resolve the issue.

11.5 We shall not be liable to you for any Losses resulting from an Error or any action which we take or refrain from taking in relation to a Transaction notwithstanding any Error, except to the extent caused by our own fraud, willful default or negligence.

12. INTELLECTUAL PROPERTY

12.1 All rights, title, and interest in and to the Platform, including software, algorithms, code, data, designs, documentation, reports, updates, and all associated intellectual property (“Claw Materials”) are and will remain the exclusive property of Eagle AI Labs.

12.2 Except as expressly provided in these Terms, you receive no rights, title, or interest in the Claw Materials. All rights not expressly granted are expressly reserved by Eagle AI Labs.

12.3 You agree not to:
(a) copy, reproduce, redistribute, sublicense, rent, lease, or lend any part of Claw Materials;
(b) modify, adapt, decompile, reverse-engineer, disassemble, or attempt to derive source code;
(c) remove, alter, or obscure any copyright, trademark, or proprietary notices;
(d) use the materials to create a similar or competing product; or
(e) allow any third party to access or use the materials of Claw, except through the Platform as expressly permitted under these Terms.

12.4 We may provide Claw Materials to multiple users and retain the right to discontinue any part of the Platform or restrict access at our sole discretion, including if required by service providers or due to legal or technical constraints.

12.5 Any feedback, suggestions, or enhancement ideas you submit regarding the Platform (“Feedback”) are non-confidential. You hereby assign all rights, title, and interest in such Feedback to Eagle AI Labs, and we may use or incorporate it in any way without compensation or obligation to you.

13. DATA PROTECTION AND PRIVACY

13.1 When you provide personal data, you confirm it is accurate, complete, and up-to-date. We process and use your information solely in accordance with applicable data protection laws (e.g., GDPR, UAE, UK, Mauritius). We collect, store, and use data to provide the Services, verify your identity, and, where necessary, perform credit or background checks. In doing so, your information may be shared with third-party service providers (such as identity verification or credit reference firms) strictly within the legal frameworks governing such disclosure.

13.2 Your privacy matters to us. Full details of how we collect, use, share, transfer, and protect your data—and the legal grounds supporting such activities—are outlined in our Privacy Policy available at https://www.eagleailabs.com/legal/privacy-policy. You acknowledge our right to notify you of any updates via our website. Additionally, you understand and agree that the processing described herein may involve cross-border transfers under appropriate safeguards, and that you may exercise your rights (e.g., access, correction, deletion) as described therein.

14. TAX

We will not provide you with any advice on tax issues related to any services. You are advised to obtain individual and independent counsel from your financial advisor, auditor or legal counsel with respect to tax implications of the respective services. You are responsible for the payment of all taxes that may arise in relation to your Transactions.

15. FORCE MAJEURE

Neither party shall be liable for any Losses resulting from failure to perform their obligations under these Terms to the extent such failure is caused by a Force Majeure Event—an event beyond the reasonable control of the affected party, including but not limited to natural disasters (e.g., flood, earthquake, fire), acts of war, terrorism, civil unrest, governmental restrictions, pandemics, cyberattacks, or interruption of utilities or telecommunications.

In the event of a Force Majeure Event:

• We will use commercially reasonable efforts to continue providing the Platform and Services.

• We will endeavor to notify you promptly when such event occurs.

• All performance obligations under these Terms will be suspended for the duration of the Force Majeure Event without liability.

Upon cessation of the Force Majeure Event, we will resume performance as soon as reasonably practicable. If the event persists for more than 60 consecutive days, either party may terminate the Agreement by giving at least 15 days’ written notice, without incurring liability, except for obligations accrued before the suspension.

16. SERVICE LEVEL AND SUPPORT

All service level requirements will be set forth in outlined in Appendix A: Service Level Requirements. By agreeing to these Terms, you also accept the terms of the service level requirements, which forms an integral part of these Terms.

17. COMPLAINTS

17.1 Any queries or complaints should first be raised with our client Services Team. If unresolved, you may escalate the matter to our Compliance Department at:support@eagleailabs.com.

17.2 We acknowledge receipt of all complaints and aim to provide a substantive response within 72 hours. If a resolution requires more time, we will inform you of the reason for the delay and provide an estimated timeframe for addressing your complaint.

18. CONFIDENTIALITY

“Confidential Information” means all non‑public data or materials disclosed by either Party—whether written, oral, electronic, or visual—including technical assets (such as algorithms, source code, system architecture), business and financial plans, pricing, Client or market data, third‑party information under confidentiality obligations, and any analyses, reports, forecasts, or derivatives derived therefrom. You, the “Recipient,” agree to: (i) treat all Confidential Information as strictly confidential; (ii) use it solely to fulfill your obligations under these Terms; (iii) limit access to employees, agents, or advisors on a need‑to‑know basis, each bound by obligations at least as protective as this clause; and (iv) protect it with no less care than you use for your own confidential information, but in no event less than reasonable care. Confidential Information excludes information that (a) is or becomes public through no fault of yours; (b) was already known to you; (c) was independently developed without reference to disclosed information; or (d) was lawfully obtained from a third party without a confidentiality obligation. Disclosures required by law or court order are permitted, provided you promptly notify us (if legally permitted) and assist in seeking protective measures. Upon termination of this Agreement or at our request, you must promptly return or securely destroy all Confidential Information, including all copies and derivations, and certify that you have done so. You acknowledge that any unauthorized disclosure could cause irreversible harm and that we are entitled to seek injunctive or other equitable relief in addition to damages. This obligation survives termination of these Terms for a period of three (3) years from the date of disclosure.

19. THIRD-PARTY COMPENSATION AND COMMERCIAL ARRANGEMENTS

19.1 You acknowledge and agree that Eagle AI Labs may enter into commercial arrangements with third-party service providers, platforms, brokers, or technology partners that are featured, referenced, or integrated within the Platform.

19.2 You further acknowledge that Eagle AI Labs may receive commissions, referral fees, or other forms of compensation from such third parties based on user interactions, traffic, subscriptions, or transactions facilitated through the Platform.

19.3 Any compensation received by Eagle AI Labs from third parties does not constitute an endorsement or recommendation of those third-party services and does not affect the neutrality or independence of the content, insights, or tools made available on the Platform.

19.4 Your use of any third-party service is entirely voluntary and subject to that third party’s separate terms, conditions, and privacy policies. Eagle AI Labs shall not be liable for any loss, damage, or claim arising from your use of, or reliance on, any third-party product or service.

19.5 By accepting these Terms and Conditions, or by continuing to access or use our Platform or Services, you expressly acknowledge and agree to Eagle AI Labs' ability to receive such third-party compensation, and you waive any claim, demand, or entitlement against Eagle AI Labs in relation to such compensation. For further details, please refer to our Conflict of Interest Policy, which forms an integral part of these Terms and is available on our Platform.

20. LIMITATION OF LIABILITY AND INDEMNIFICATION

20.1 To the fullest extent permitted by applicable law, Eagle AI Labs, its affiliates, directors, employees, agents, and licensors shall not be liable for any loss, damage, cost, or expense of any kind arising out of or related to the use or inability to use the Services, including but not limited to any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, even if Eagle AI Labs has been advised of the possibility of such damages.

Without limiting the foregoing, Eagle AI Labs disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

20.2 You also agree to indemnify, defend, and hold Eagle AI Labs (and its affiliates, directors, officers, employees, service providers) harmless from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from:

a) Your breach of these Terms;

b) Your misuse of the Platform; or

c) Your violation of applicable laws or third-party rights.

20.3 Eagle AI Labs shall not be responsible or liable for any trading activity, transactions, or decisions made by you or any third party on any connected trading venue, exchange, or marketplace (“Trading Venue”). Eagle AI Labs provides no investment, trading, or financial advice and does not execute or control any trades.

You acknowledge and agree that Eagle AI Labs is indemnified and held harmless by any Trading Venue against all claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising from your use of such Trading Venue or any trading activity conducted therein.

Eagle AI Labs disclaims all liability related to the operation, availability, security, or conduct of any third-party Trading Venue connected to the platform.

20.4 Copy Trading activities are governed solely by the Terms and Conditions of the third-party trading platform on which such activities take place, as agreed directly between the trader and the copy trader. These are not the Terms and Conditions of Eagle AI Labs. Eagle AI Labs shall not be liable for any claims arising from such activities, and you agree to indemnify and hold Eagle AI Labs harmless in relation thereto.

21. MISCELLANEOUS

21.1 These Terms are personal to you and cannot be assigned or transferred without our prior written consent. We may assign or transfer our rights and obligations to any entity within Eagle AI Labs without prior written notice. We may also assign to a third party with prior written notice.

21.2 No delay or failure by us in exercising any right under these Terms will constitute a waiver of that right or any other. Partial exercise of any right does not preclude further or future exercise of that right or others. Prior conduct or dealings will not create binding future obligations.

21.3 If any provision of these Terms is found by a competent authority to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed severed without affecting the validity or enforceability of the remaining provisions.

21.4 Headings are for convenience only and do not affect interpretation. Terms in singular include the plural and vice versa unless clearly inappropriate to the context.

21.5 These Terms apply to all accounts you open with Eagle AI Labs, including future accounts, regardless of changes in our personnel, structure, or ownership.

21.6 We may, without notice, offset any amounts you owe us against any amounts we owe you, even contingent or future amounts, by determining a commercially reasonable value and converting currencies if necessary.

22. PREVAILING LANGUGAGE

These Terms, along with any policies, documents, or addenda referenced herein or made available via the Platform, are drafted in English. Any translation provided is for convenience only. In the event of any inconsistency or conflict between the English version and a translation, the English version shall prevail.

23. GOVERNING LAW AND JURISDICTION

23.1 These Terms, together with any policies, documents, or addenda referenced herein or available via the Platform, shall be governed by and construed in accordance with the laws of England and Wales.

23.2 You agree that any dispute arising out of or relating to these Terms or any Policy shall be brought exclusively before the courts of England and Wales, provided that we, Eagle AI Labs, reserve the right, at our sole discretion, to initiate legal or any proceedings in your country of residence, in accordance with applicable law.

23.3 This Governing Law and Jurisdiction clause applies subject to the Jurisdictional Restrictions set out above, and nothing in this clause shall be construed to permit access to or use of the Services in violation of those restrictions

24. NOTICES

24.1 We may notify, instruct, or communicate with you in English via letter, fax, email, or by posting a message on our Platform or Website. You agree we may use any of these methods at any time, using the contact details provided in your account registration (or any updated details you supply). It is your responsibility to maintain and ensure our records are accurate and current.

24.2 A notice or communication is considered given when:(a) hand-delivered—on delivery;(b) firstclass prepaid mail—on the next business day after posting;(c) fax—upon receipt of a successful transmission report;(d) email—when sent if no delivery failure is received; and(e) posted on our Platform or Website—as soon as it is published.

24.3 You are deemed to have accepted the content of any notice, instruction, or communication (excluding transaction confirmations, account statements, or account-change warnings) unless you notify us in writing within 10 calendar days of its deemed receipt.

24.4 You are responsible for promptly reviewing all notices or communications sent or posted. If you do not notify us of any objection within the specified timeframe, the notice will be considered final and accepted.

25. ENTIRE AGREEMENT

These Terms, along with any policies, documents, and addenda referenced herein or made available via the Platform, constitute the entire agreement between you and Eagle AI Labs concerning the subject matter herein and supersede all prior or contemporaneous agreements, whether written or oral.

26. GENERAL RELEASE AND IRREVOCABLE DISCHARGE

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVE, RELEASE, ACQUIT, AND FOREVER DISCHARGE EAGLE AI LABS, ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, LICENSORS, PARTNERS, AGENTS, AND SUCCESSORS (COLLECTIVELY, THE “RELEASED PARTIES”) FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LIABILITIES, LOSSES, DAMAGES, COSTS, OR EXPENSES (INCLUDING LEGAL FEES), WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, FIXED OR CONTINGENT, DIRECT OR INDIRECT, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, ANY SERVICES OR CONTENT PROVIDED THROUGH THE PLATFORM, OR THESE TERMS, INCLUDING ANY ACTS OR OMISSIONS OF THE RELEASED PARTIES.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT THIS DISCHARGE AND WAIVER IS GIVEN FREELY, KNOWINGLY, AND VOLUNTARILY, AND CONSTITUTES AN ESSENTIAL CONDITION OF YOUR ACCESS TO AND USE OF THE PLATFORM.

THIS GENERAL RELEASE IS IN ADDITION TO, AND NOT IN LIMITATION OF, ANY OTHER DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNITIES, OR WAIVERS SET FORTH IN THESE TERMS OR IN ANY POLICY, DOCUMENT, OR AGREEMENT REFERENCED HEREIN OR AVAILABLE THROUGH THE PLATFORM.

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APPENDIX A: SERVICE LEVEL REQUIREMENTS

1. Service Availability

We aim to maintain 99% uptime for the Platform on a monthly basis, excluding scheduled maintenance, force majeure events, or outages caused by third-party providers. While we strive for continuous availability, we do not guarantee uninterrupted or error-free operation.

• Scheduled Maintenance: Advance notice will be provided prior to any scheduled maintenance that may cause service interruption.

• Emergency Maintenance: May be performed without prior notice if required to protect the integrity or security of the Platform.

2. Platform Access

Users may access the Platform 24/7, subject to interruptions due to:

• System updates or upgrades

• Network disruptions beyond our control

• Technical issues with user hardware, browsers, or internet access

3. Support Hours

Our standard support hours are:

• Monday to Friday, 9:00 AM to 6:00 PM (GMT+4)

• Excludes weekends and public holidays in UK.

Support is available through:

• Email: support@eagleailabs.com  

• Response Time: We aim to respond to all support queries within 24 to 48 business hours.

4. Incident Classification & Response Times

These timeframes are goals, not guarantees, and may vary depending on complexity, third-party dependencies, or user responsiveness.

5. Client Responsibilities

To facilitate efficient support, users must:

• Provide detailed descriptions of any issues encountered

• Cooperate with troubleshooting steps

• Maintain secure and stable internet access

• Keep browsers, plugins, and devices updated

6. Exclusions

We are not responsible for:

• Issues caused by third-party services or networks

• Failures due to incorrect configuration or use by the client

• Bugs or downtime in Beta features

• Lack of access due to force majeure or client-side technical issues

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APPENDIX B: REFUND AND CANCELLATION POLICY

1. No Refunds After Billing Cycle Commencement
Once a billing cycle has started, all subscription fees for that period are considered fully earned and non-refundable. Users acknowledge that no refunds, partial or full, will be issued for any unused portion of the subscription during an active billing cycle, regardless of whether the Platform was accessed or used.

2. Subscription Cancellation
Users have the right to cancel their subscription at any time through the designated cancellation process. Cancellation requests will be effective only from the beginning of the next billing cycle, allowing users to retain full access to the Platform’s features and services until the current paid period expires. Users are encouraged to submit cancellation requests prior to the next billing cycle to avoid unwanted charges.

3. Refunds in Exceptional Circumstances
Eagle AI Labs will consider refund requests only in rare and exceptional cases where it is clearly demonstrated that the Platform has failed to perform as promised due to reasons within our control. Examples include, but are not limited to:

• Significant Platform outages or failures that prevent access to paid services;

• Duplicate or erroneous charges made to the user’s payment method.All refund requests must be submitted promptly and include sufficient documentation or evidence supporting the claim. Each request will be reviewed on a case-by-case basis, and refunds will be granted solely at Eagle AI Labs’ discretion.

4. Policy Integration
This Refund and Cancellation Policy is a binding part of the Terms and Conditions that govern your use of Eagle AI Labs’ Platform and Services. By subscribing to and using the Platform, you expressly agree to abide by the terms outlined herein. Any updates to this policy will be communicated via the Platform or other reasonable means and will apply to all current and future subscriptions.